Izunagaoka Onsen Area Management General Incorporated Association and Takeya Ryokan Co., Ltd. (hereinafter referred to as "our company"), which operate Sakanaya Stay, may collect personal information from customers in response to inquiries and the provision of various services. This privacy policy specifies how our company collects and uses personal information. Please read the following privacy policy to understand how your information will be handled. Our company values your privacy and is committed to protecting it.

1. Purpose of use of personal information

Your personal information will be collected and used for the following purposes:

・Reservations and provision of various services provided by our company ・Information, provision and management of services, products, events and campaigns handled by our company ・Conducting surveys regarding our services and products ・Development of new services and products handled by our company ・Business incidental or related to the above

2. Acquisition of personal information

We will acquire your personal information through appropriate and fair means.

3. Disclosure and provision to third parties

We will not disclose or provide your personal information to third parties except in the following cases:

(1) When the customer's consent has been obtained. (2) When disclosure or provision is required by law. (3) When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the customer's consent. (4) When it is necessary to cooperate with the national or local public organizations in carrying out public affairs, and obtaining the customer's consent is likely to impede the performance of those affairs. (5) When providing information, the following information will be provided in advance: 1. The purpose of use will be provision to a third party. 2. Items of personal data to be provided to a third party. 3. Means or method of provision to a third party. 4. When requested by the individual, the information will be notified to the individual or made readily available to the individual that provision of personal data that identifies the individual will be suspended to third parties, and provision to third parties will be suspended at the individual's request. (6) When disclosing or providing statistical data or other data in a form that does not identify the individual.

4. Outsourcing of business

We may outsource part of our business and provide personal information to the outsourcing company to the extent necessary. In such cases, we will enter into a contract with the outsourcing company regarding the handling of the personal information and will provide appropriate supervision.

5. Management of personal information

We manage our customers' personal information appropriately and take the utmost care to prevent leaks, loss, falsification, etc. We provide in-house training to our executives and employees regarding the protection and proper handling of customers' personal information. In addition, we determine the retention period of personal information according to the purpose of use, and dispose of it in an appropriate manner after the expiration of that period.

6. Disclosure, correction, deletion, addition, suspension of use, and erasure

When a customer makes a request by a prescribed method for (1) disclosure, (2) correction, deletion, or addition, or (3) suspension of use or erasure of personal data held by our company, we will respond as follows within a reasonable period and scope after confirming that the requester is the customer himself/herself. However, we may decline all or part of the request if there is a risk of harm to the life, health, property, etc. of the customer or a third party, if there is a significant hindrance to the performance of our business, or if there is a violation of other laws and regulations.

(1) I will answer your question regarding disclosure.
(2) Regarding corrections, deletions, or additions, we will investigate your request and make the necessary corrections.
(3) We will suspend use or delete the information. However, please note that we may be unable to provide the services you have requested due to suspension of use or deletion of the information, so please make your request with this in mind.

7. How to request disclosure etc. and inquiries

Requests under the previous paragraph regarding personal data held by customers and inquiries regarding other personal information will be handled by the reception desk. Please note that we will decline your request if we are unable to verify your identity (or, depending on the content, verify that you are acting on your behalf).